Privacy and Cookie Policy
Effective Date: 01/08/2024
1. Introduction
Welcome to Your Lovely Space. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy and Cookie Policy outlines how we collect, use, and protect your information when you visit our website or contact us for a free quote.
2. Information We Collect
When you contact us through our website for a free quote, we may collect the following personal information:
- Full Name
- Contact Number
- Email Address
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide quotes and services: We use your contact information to respond to your enquiries and provide you with a free quote for our cleaning services.
- To communicate with you: We may use your email address or phone number to contact you regarding your enquiry, appointment scheduling, or feedback on our services.
- To improve our services: We may use your information to enhance our customer service and improve our offerings.
4. Data Protection and Security
Your Lovely Space is committed to safeguarding your personal information. We take appropriate security measures to protect your data from unauthorised access, alteration, disclosure, or destruction.
However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Sharing Your Information
Your Lovely Space does not sell, rent, or lease your personal information to third parties. We may share your information only in the following circumstances:
- With service providers: We may share your information with trusted service providers who assist us in delivering our services and operating our website. These service providers are bound by confidentiality obligations and are prohibited from using your information for any other purpose.
- Legal requirements: We may disclose your information if required to do so by law or if we believe such action is necessary to comply with legal obligations, protect our rights, or investigate fraud.
6. Cookie Policy
Our website uses cookies to enhance your browsing experience and provide you with relevant information. Cookies are small text files stored on your device when you visit our website.
Types of Cookies We Use:
- Essential Cookies: These cookies are necessary for the proper functioning of our website. They enable basic features such as page navigation and access to secure areas.
- Analytical Cookies: We use these cookies to collect information about how visitors use our website. This helps us analyse traffic and improve the site’s performance. We do not collect any personally identifiable information through these cookies.
Managing Cookies:
You can control and manage cookies through your browser settings. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. Please note that disabling cookies may impact your experience on our website.
7. Your Rights
You have the following rights regarding your personal information:
- Access: You have the right to request a copy of the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccuracies in your personal information.
- Deletion: You have the right to request that we delete your personal information, subject to legal obligations.
- Objection: You have the right to object to the processing of your personal information for certain purposes.
To exercise any of these rights, please contact us using the contact information provided below.
8. Changes to This Policy
Your Lovely Space reserves the right to update or change this Privacy and Cookie Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically for any updates.
9. Contact Us
If you have any questions or concerns regarding this Privacy and Cookie Policy, please contact us at:
- Email: info@yourlovelyspace.uk
- Phone: 07949 172569
